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  3. FAQ - Ordering and Validation

FAQ - Ordering and Validation

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Resolve problems and find answers to frequently asked questions

  • Why is my SSL not issued yet ?
  • Why file is uploaded but file validation is not finished yet?
  • Is "www" automatically included in my SSL order?
  • Why is my SSL Certificate only valid for 1 year when I ordered it for 2 years ?
  • What does "TBD" SSL mean?
  • Why I can't re-request confirmation email or change validation method for my DV certificate?
  • The domain in the CSR is restricted
  • Can an OV/EV certificate be ordered by a private entrepreneur?
  • Order been flagged for a brand validation, what does that mean?
  • What do the warranties for SSL certificates mean? What is covered by them?

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