Question

How to add accounts to allow list in Spam Experts?

Answer

There are two allow lists - Sender allow list and Recipient allow list.

Note: This article assumes that the user already knows the ways to access their Spam Experts control panel, in case you have doubts or do not know how to see the aforementioned menu, we recommend you visit this article where we detail how to configure your service by Spam Experts.

What is Sender allow list, and how to manage it?

Incoming mail received from senders listed in the Allow list will always be allowed, regardless of the message classification.

Go to Incoming - Protection Settings > Sender allow list

The above window will be displayed, you just need to click on Add sender to allow list option.

In "local-part" add the name of the email to be added and in "address" the domain name.

For example. If you need to add an email called victor@gmail.com, then the configuration would be as follows.

Local-part
Victor

Address
gmail.com

Note: It is important to check the option “Apply to both”

Once this is done, press the "Save" button.

What is Recipient allow list, and how to manage it?

Incoming mail sent to recipients listed in the Recipient Allow list will always be allowed, regardless of the message classification. This is generally not recommended for normal mailboxes.

Go to Incoming - Protection Settings > Recipient Allow list

Note: This page lists read-only rules, which are set by a higher level admin.