Question:
How to order and configure an incoming spam filter?
Answer:
In order to set up an incoming filter on domains, first one needs to have a domain.
It does not matter if the domain is with Openprovider or with another registrar.
Step-by-step guide:
1) Log into the Openprovider control panel and navigate to Spam filtering (SpamExperts) > Order new filter.
2) On the next screen:
- Enter the domain name
- Select the desired filter (Incoming filter / Outgoing filter / E-mail archiving)
- Enter the mail-server host address
3) Click Save
Now the incoming filter for the domain has been created but, not yet configured.
4) Add MX records to the DNS zone of the domain.
If the domain is with Openprovider and is also using Openprovider's NS, the following MX records will be automatically added by our system to the DNS zone.
Otherwise, you will have to add them manually.
- mx.spamexperts.com (with priority 100)
- fallbackmx.spamexperts.eu (with priority 200)
- lastmx.spamexperts.net (with priority 300)
Be sure to never add other MX record(s) together with the Spamexperts records: this will result in only partial filtering of the e-mail, and not remove spam completely!
In case a DNS zone isn't created yet for the domain and if you would like to use Openprovider DNS service, please refer to the article.
In case the DNS zone is with Openprovider, navigate to DNS management > DNS zones overview and click on the domain in the list.
Once the DNS zone details page is opened, click on the Details tab and Enable the SpamExperts checkbox. Once the page is refreshed the MX records will appear automatically added into the zone.
5) To configure the mail server to accept the spam-filter connections and treat them as 'trusted'.
This can be done by whitelisting the domain-name delivery.antispamcloud.com in the mail server.
6) In some cases SpamExperts server also needs to be added to the SPF record of the domain DNS zone.
In order to do this, please add the following SPF record with the content below:
"v=spf1 include:spf.antispamcloud.com -all"
Or add include:spf.antispamcloud.com -all to the existing SPF record.
For more information about the incoming spam filter can be found in the knowledge base of SpamExperts.
