Question
What are "customer handles" and where to create or adjust them?
Answer
When working with our systems you will notice we often refer to customer handles. These handles allow you to reuse recurring customers, meaning you will not have to fill in all information every time you wish to register a domain name.
The handle will have the following format: AB12345-XX
You can create a customer handle by navigating to Customer Management > Add a new customer and You can manage the existing ones by navigating to Customer Management > Customers overview.
Once you have filled in all the necessary information, you can click Add customer on the bottom right of the page to generate the handle..
Mandatory Fields & Input Guidelines
| Field | Requirement |
|---|---|
| First Name | Mandatory |
| Last Name | Mandatory |
| Email Address | Mandatory – Valid email format |
| Telephone Number | Mandatory – International format (e.g., +44 110 8747123) |
| Street Address | Mandatory – Include street name and number |
| Zip Code | Mandatory |
| City | Mandatory |
| Country | Mandatory – Must select from dropdown |
Important Notes
-
Once the handle is saved, the following fields cannot be edited:
-
First Name
-
Last Name
-
Company Name
-
- Phone number should contain country code, area code and subscriber number. Otherwise, system will throw an error
-
Some fields in the form may be required only for specific registries (e.g.,
.ru,.eu,.dk). Fill in as much detail as possible to ensure compatibility.
All information about updating existing handles can be found here.
