Disputes and complaints about a domain name are primarily handled between the domain holder and his or her direct provider. If that is not possible for any reason, the complainant can contact the abuse department of Openprovider at email@example.com. We will promptly contact our customer about the issue and ask him to solve it. If this does not succeed, we will escalate the complaint and cooperate to find a suitable solution.
This solution will always be based on the contracts with and policies of the respective registry. If a solution is implemented without involvement of our customer (reseller), additional proof of identification of the registrant is required.
WIPO and similar organisations
In case of a formal court order, WIPO case or similar situation, Openprovider will temporarily lock the domain against any modifications by moving it to a special account. This does not imply any changes to the domain name: the domain data will remain the same and the domain will remain functional, it just cannot be altered for the duration of the proceeding.
Depending on the outcome of the case, we will implement the decision or move the domain back into our reseller's management:
- If the outcome is in favour of the complainant, Openprovider is required to implement the decision on the domain name and we will do so within 5 calendar days. This can be an update to the domain data (including change of registrant), provisioning of the authorization code, unlocking of the domain name or deletion of the domain.
- If the outcome is in favour of the domain registrant, we will return the domain under management of our reseller again without altering any data.
Renew and restore
For the duration of the complaint, not only the registrant (through our reseller), but also the complainant can ask for renewal or reactivation of the domain name. If you are the complainant, please contact us in such a case.
In general, Openprovider follows the Uniform Domainname Reolution Policy or UDRP. You can find all details about this policy on ICANN's website.