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Renewal policies in Openprovider

Domains

For renewal or expiration of a domain name, the expiration date in Openprovider is the most important date. This date can be earlier than the registry's expiration date, for example if the registry requires us to order the renewal some time before the expiration date of a domain name or if the registry has a hard cut-off date instead of a renewal grace period like many ccTLDs. This difference is called "renewal date offset".

Each domain needs to be renewed before its expiration date in Openprovider. Depending on the auto-renewal settings in your account (account-wide or per-domain), Openprovider implements the following policies:

  • At any time within 4 weeks before the domain's expiration date in Openprovider, you can explicitly renew the domain via the reseller control panel (request queue renewals). For some extensions, including all gTLDs, this can even be done at any time, even before the last 4 weeks. As long as your account balance is sufficient, the renewal is ordered instantly.
  • Domains not renewed explicitly, will be processed by our renewal and expiration scheduler:
    • If auto-renewal is disabled (on account level or on domain level via the modify domain pages), our system will cancel the domain registration on the expiration date in Openprovider.
    • If auto-renewal is enabled (on account level or on domain level via the modify domain pages) and your account balance is sufficient, then the domain will be renewed on its expiration date in Openprovider for the minimum period available (in most cases 1 year).
    • If auto-renewal is enabled (on account level or on domain level via the modify domain pages) but your account balance is not sufficient, then the domain registration will be canceled on the expiration date in Openprovider.

In most cases a deleted domain is restorable for a certain; reactivate the domain via the restore queue in the RCP. Additional costs may apply.

SSL certificates

SSL certificates need to be renewed: once the period is over, you need to order a new certificate. Our advise is to start the new order at least 4 weeks before the current SSL certificate expires to prevent any interruption of your secured website. If you start the order within the last 90 days of the old SSL being active, the remaining period of the SSL certificate will be added to the new certificate.

You can also use the auto-renew option for SSL certificates. This makes sure that you renew your certificate in time. Our system will automatically request the certificate with the original CSR.

Read more about the auto-renew option for SSL certificates in the article below:

https://support.openprovider.eu/hc/en-us/articles/115002352107-Auto-renew-option-for-active-SSL-certificates

If you forgot to renew your certificate and the new order takes longer because of validation, a quick solution is to order a domain validated (DV) certificate (RapidSSL, EssentialSSL or other). Such a certificate is available within a few minutes, allowing you to continue on a secure website without browser warnings. Once the real order is finished, just install that one and revoke the intermediate solution. If this is done within 30 days, you'll get a full refund.

Plesk licenses

Plesk licenses will always be renewed automatically as long as your account balance is sufficient. If your account balance is insufficient, the license is terminated. Reactivation is not possible - the best and quickest solution is to order a new license and install that on your server.

Spamfilter bundles

A spamfilter bundle is renewed automatically as long as the account balance is sufficient. If you want to cancel a subscription, you have to delete the bundle from your account, which is only possible if the bundle is empty. If the account balance is insufficient for renewal, an expiration procedure will be started that causes as little damage as possible.

Notes

  • The expiration and renewal dates in Openprovider are leading. If you encounter any difference between the registry's dates and those of Openprovider, inform us immediately for further investigation. Openprovider is not responsible for any damage caused by such a difference.
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