SpamExperts cancellation (bundle and single filters)

Question

How to delete a spamfilter?

Answer

SpamExperts filtering is managed via single filters or via bundled packages.

- Single filters:
To delete a SpamExperts single filter, go to filters overview and click the domain you want to delete. You can click then on "delete filter".

Screenshot_2020-06-16_at_12.33.56.png

- Bundled packages:
To delete a SpamExperts bundle, remove first all the domains currently active in the bundle. Once the bundle package is empty, send an email to support@openprovider.com requesting the deletion of the bundle package.

A confirmation will be sent once the bundle is deleted.

Important Note: A SpamExperts bundle package will always be auto-renewed (sufficient balance is required), even if there are no active filters anymore. For this reason it is recommended to send the "bundle deletion" request to support@openprovider.com at least 5 days before the renewal date,  so that support team can delete the bundle account on time.

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