Question:

What to do if suddenly the SpamExperts cluster gets stuck.

Answer:

If the SpamExperts cluster gets stuck, there might be a problem with your (customers) mail-server where the mail gets delivered in the end.

You can test this yourself by simulating a mail-delivery to this mailserver.

In a Windows cmd-shell or on a UN*X/Linux/Mac console, type the following commands.
Below is an example, you can use your own data at underlined places:

 

Command-shell>  telnet mail.mycustomer.be 25 220 MICROSOFT EXCHANGE 0.1 ESMTP Mail Server Ready (You should receive a 220-response) Command-shell>  helo myrandomname 250 HELO 85.159.97.15 , Nice to meet you! (You should receive a 250 response)   Command-shell>  mail from: myownmail@weprovideyoumail.be 250 Ok (You should receive a 250 response)

Command-shell>  rcpt to: info@mycustomer.be  <--- Enter a valid mail-address where mail should be received

250 Ok

(You should receive a 250 response)

 

Command-shell>  data

354 End data with .

(Server gives a 354 message, accepting the mail)

 

You can quit now, or actually type data to send a mail. End it with a single dot (.) on a line and enter to send it.

 

If you get other responses or no response at all, there might be a problem with the mailserver.