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Extended information about gTLD transfers

Question

Do you have more information about gTLD transfers?

Answer

  1. WHOIS statuses
  2. Common errors when submitting a transfer
  3. Some additional notes on a gTLD transfer

 

WHOIS statuses

When having trouble with transferring the domain-name, our first advise if to check the status in the whois. This might give an indication why the registry is rejecting the transfer.

In the whois you will find the name of the current registrar, but also the sentence "Domain Status"

e.g.

Domain Name: OPENPROVIDER.COM
Registrar: Hosting Concepts B.V. d/b/a Openprovider
Creation Date: 2000-02-04
Domain Status: clientTransferProhibited

In the table below you can find the most common statuses, what it means and what you can do to solve the transfer issue.

Status Code What does it mean? Should you do something?
OK This is the standard status for a domain, meaning it has no pending operations or prohibitions.

No, if the current status is "OK", you can start a transfer.

In case the domain is already at Openprovider and you want to prevent outgoing transfers, you can enable the transferlock to get the status "clientTransferProhibited"

pendingTransfer This status code indicates that a request to transfer your domain to a new registrar has been received and is being processed. If you did not request to transfer your domain, you should contact your registrar immediately to request that they deny the transfer request on your behalf.
clientTransferProhibited This status code tells your is locked and the registry will reject requests to transfer the domain from your current registrar to another.

This status indicates that it is not possible to transfer the domain name, which will help prevent unauthorized transfers.

If you do want to transfer your domain, you must first contact your registrar and request that they remove this status code.

In Openprovider, you can do this yourself via the detail-page of the domain.

Other statuses that can affect transfers:

Status Code What does it mean? Should you do something?
clientHold

This status code tells your domain's registry to not activate your domain in the DNS and as a consequence, it will not resolve. It is an status that is usually enabled due to a expired contact verification or during a legal disputes.

Often, this status indicates an issue with your domain that needs resolution. If so, please check the domain detail page in your control panel, this will indicate what the issue is with the domain.

However, a domain with this status can still be transferred.

serverHold

This status code is set by the Registry. Your domain is not activated in the DNS, most likely due to a legal dispute.

Often, this status indicates an issue with your domain that needs to be addressed promptly. In most cases the registrant has been informed by the registry about the issue. Please contact the registrant or us for more information.

However, a domain with this status can still be transferred.

serverTransferProhibited This status code prevents your domain from being transferred from your current registrar to another. It is an uncommon status that is usually enacted during legal or other disputes, at your request, or when a redemptionPeriod status is in place. This status may indicate an issue with your domain that needs to be addressed promptly. You should contact your registrar to request more information and resolve the issue.
redemptionPeriod

This status code indicates that your domain is in Hard Quarantine.

The domain will be held in this status for 30 days. After five calendar days following the end of the redemptionPeriod, your domain is purged from the registry database and becomes available for registration.

If you want to keep your domain, you must immediately contact your registrar to resolve whatever issues resulted in your registrar requesting that your domain be deleted, which resulted in the redemptionPeriod status for your domain.
pendingDelete

This status indicates that your domain has been in redemptionPeriod status for 30 days and you have not restored it within that period. Your domain will remain in this status for several days, after which time your domain will be purged and dropped from the registry database.

Once deletion is happened, the domain is available for re-registration in accordance with the registry's policies.

There is no option anymore to restore your domainname. 

You can only re-request the domain once it becomes available again.

Common errors when submitting a transfer request

ERROR: Cannot add duplicate domain (domain already exists in your account)

If you started a transfer (or registration) request for a domain in the past, you can not add another request for the same domain name until you have removed the old request.

In that case, you can find the old request in your control panel under:
- Domain management > Request queue transfers and trades (in case of a previous transfer attempt) or
Domain management > Request queue new registrations (in case of a previous registration attempt)

There you can cancel the old request or re-request it again using the previous submitted data (handles, nameservers and authorization code)


Screenshot_2019-03-08_at_12.18.55.png 

ERROR: Authorization code is invalid

Cause: the registry is not accepting the transfer due to an invalid transfer code. Some transfer codes are only valid for a limited period,  the code could be reset in the meantime by the registry or you are using an internal transfer code, when you need to use an external code or vise versa.

ERROR: The domain is too young

Cause: after a transfer or a new registration, a domain is locked by the registry during 60 days. During those 60 days, the domain cannot be transferred to another registrar. The only option is to wait until the domain is "old" enough to be transferred. You can find the registration date of the domain in the whois. 

Additional notes

  • Current expiration date of the domain is extended after the transfer finishes. One does not lose any registration period; instead, the domain will get an additional year to the current expiration date. We will charge one year domain fee.
  • After a transfer or a new registration, a domain is locked by the registry during 60 days. During those 60 days, the domain cannot be transferred to another registrar.
  • Through our control panel, you can cancel or re-request a transfer. You can do it here:

    gtld-domain-transfer-queue.png
  • In RCP you can check the current status of a transfer. Navigate to Domain overview and click on the domain to retrieve its full details.
    • Example in case the transfer requires an e-mail to be confirmed by the domain contact(s):

      gtld-domain-transfer-details.png
    • Example in case no e-mail address was available and the transfer has been initiated at the registry directly:

      gtld-domain-transfer-queue-no-foa.png

 

 

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