🇬🇧 Current bugs/blockers & their resolution


SpamExperts delivery issue to Office365 accounts

2021-07-13 | 17:00 CET

This morning we experience that mails via SpamExperts filters are delivered more slowly to Office365 accounts and remain queued for a longer period of time.

We were advised by SpamExperts to put the following IP-addresses on the allow list of your Exchange/O365 server:

After this you can restart the delivery in your SpamExperts panel.
You can access your Office365 allow list here:

- Allow-listing by IP address in O365/M365
- Open the Security & Compliance Centre in Exchange Online.
- Navigate to Threat management > Policy > Anti-Spam.
- On the Anti-Spam settings page, expand Connection filter policy by clicking the downward arrow.
- Click Edit Policy.
- In the Default flyout, find IP Allow List and click Edit.

After that is done, please clear cache and retry delivery from queue or you can wait for messages to be retried according to the automatic retry schedule.

iDeal payment issue reported

2020-11-06 | 16:10 CET

Our payment processor Adyen is experiencing issues with processing iDeal payments.
If you currently experience an issue, please try it again at a later moment.
We do not have an ETA yet, but you can keep an eye on this page to see the latest status

2020-11-06 | 21:45 CET
The Issue is resolved and payments can be successfully processed via iDeal again.


SSL Issue reported

2020-11-05 | 15:20 CET

Currently we experience issues with SSL certificates.
The error "CA request failed" is displayed in the SSL panel.

Our team is already aware and currently investigating the issue.

At this moment, no ETA is know.
Once more information is available, this page will be updated.


2020-11-05 | 16:26 CET

Requesting SSL certificates works without issues again in most cases.
We're continuing our investigation and we'll keep you updated on this page. 

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