For a more visual explanation and deeper info about e-mail customization or "white labeling", our blog post is a must-read!
For many extensions, Openprovider is required to send an annual reminder to the domain holder, listing the registration data of his domain and urging him to check and (if necessary) update these data. ICANN requires us to do so for all gTLDs (like .com, .info, .shop and .amsterdam), and several ccTLDs (like .se, .nu and .ru) have the same requirement. Those e-mails are called "WDRP", which stands for "Whois Data Reminder Policy".
The white label tools of Openprovider allow you to personalize these e-mails. You can customize the lay-out and send them from your own e-mail address. This is done via the reseller control panel, page Account > Settings > Whois Data Reminder branding. The following elements can be customized:
- Subject of the e-mail. You can write it in your own language, make it less formal, or any other change. You can add the domain name in it by using the variable %%domainName%%. An example might be: "Your annual registration data overview for %%domainName%%"
- From address. Use your support department's e-mail address here, for example. Any valid e-mail address is allowed.
- Reseller name. If you do not want to use your own reseller name, provide here another name.
- E-mail body. You are completely free in styling your e-mail. The only requirement is that there you must include the variable %%registrationData%% in the e-mail - this will be replaced by the registration data. Optional variables that you can use are the resellerName, domainName and customerName.
You can review the changes immediately in the example e-mails below the form. If everything is according to your wishes, press the Save button. Your customers will now receive the personalized white label e-mails.