A certificate is requested for a domain name. For example, we requested our certificate for www.openprovider.nl.
The first check our system will do is to see if the domain name that you requested your certificate for exists. If it does exist, our system can check if the owner matches the owner as you have submitted it in your order.
Usually this validation step goes wrong when an error was made in the CSR of the order, a mistake in the domain name.
To correct the domain name that was submitted in the order, click 'Edit Certificate' and insert a new CSR that contains the correct domain names.
You can always use our CSR generator to generate a new CSR, click here to go directly to it.