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Escalation procedure of a domain (reseller)

If the owner of a domain contacts Openprovider requesting the authorisation code of a domain or any other change regarding one of the domains the reseller has under his account, we will contact the reseller. We, as registrar, are obliged to generate the authorisation code or apply any changes within five days if the owner of the domain requests it. Therefore we will ask our reseller to contact the domain owner to handle the request. if the reseller does not respond we will have to generate the codes for the end customer (due to SIDN policies).

Therefore, Openprovider will contact the reseller to inform him about what is going on, if no answer is given we will apply the requested changes within five days. Keep in mind that the registry rules and our terms and conditions place the registrant above the reseller when it comes to deciding what is done to a domain name and what is not.

An unpaid invoice is not a valid reason to decline an update or the authorisation code, the registries say that if the domain owner wants the authorisation code then we will have to generate it.

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