Question

How to increase the balance?

Answer

Please, watch the video to know more about how to increase the account balance:

In order to register a domain name or order any product it is needed to have available balance in the account. Openprovider works with a prepaid balance. The advantage of this is that you will never need to wait for payments to be processed when ordering products.

On the top-right there is the currently available balance.

If the balance is insufficient it can be increases it by navigating through the menu and selecting Account > Financial. Alternatively, you can click the green text of your balance on the top-right from any page on our website.

There are multiple ways to increase the balance, with a minimum payment of 20 of your chosen currency.

• Online Payment

An online payment are generally processed realtime. You can choose to pay by credit card or iDeal. The maximum payment of an online payment is 1.000. To increase your balance by more than 1.000, it is needed  to do a bank transfer

• Bank transfer

For a bank transfer you will receive a payment description from our systems. Please make sure to add the reference number on the transfer subject. Failure to mention this number will result in your payment being transferred back automatically after three days.

Due to the payment description it's also important to initiate a new payment in our systems every time you increase your balance. A payment description can not be re-used, as our systems will have this transaction labelled as finished and will result in your money being transferred back automatically after three days

A bank transfer will take at least one business day. Depending on the banks involved it can take up to five days for the payment to be processed, transferring from abroad will take longer for example.

• PayPal transactions
  
  For a PayPal transfer you will receive a payment description from our systems. PayPal transfers are not proceeded real-time and can take up to three days.

• Yandex transactions
  
  For a Yandex transfer you will receive a payment description from our systems. To use the Yandex payment option it is necessary that you're using a local Russian IP address. The balance will be increased real-time to your account after a successful payment.

Once the payment is done you will receive a payment confirmation by email for use in your financial administration. Do note that you will not receive an invoice for your payment as described in this article.