Preparing for transfer - Trustee required to receive auth-code
If you want to move a .de domain name from a registrar who uses a trustee-service/domicile, they might ask you to change it to our trustee-service/domicile before they supply you with the auth-code. This is required since the administrative contact has to contain a German address.
This is the address information which has to be placed (please make sure to enable use of our trustee service when you initiate the transfer, otherwise you will receive errors)
Preparing for transfer - No authcode present
If the current registrar is unable or unwilling to provide the authorization code of a domain, Openprovider can ask registry DENIC to send a special authorization code (called AuthInfo2) to the domain holder (if that's a German address) or the administrative contact (if the holder has no German address).
Please provide our Support department with all details of the domain(s) and we will initiate this for you. The price per AuthInfo2 code is €25,00 excluding VAT. Note that an AuthInfo2 code is valid for only 30 days.
Finishing transfer - Contacts/Nameservers not updated
After transferring a .de name, the details you entered will be applied to the .de domain name.
DENIC (.de) does a nameserver check before changes are applied. If the nameservers do not get through the check, there will be no changes to the domain name. The transfer is succesfull, but whois is not updated.
How to fix this
Check your nameservers on: https://rcp.openprovider.eu/dns/check.php
There should be no fatal errors. If there are: fix those and try again
When there are no fatal errors (anymore) save the domain name data again on the domain name details page. This way an update of information is forced to the .de-registry
Domain cancelled - Invoice received by registrant
When you cancel a .de domain name at Openprovider, the domain name holder might receive an invoice from DENIC directly
Officially the domain name holder needs to cancel the domain name by writing to DENIC, otherwise DENIC takes over the domain name after a cancellation-request from Openprovider. You can see this status as quarantine.
The domain name holder has the possibility to transfer the domain name from DENIC to a registrar of choice:
There is no payment obligation to DENIC in this status if the customer does not want the domain name anymore. After a while the domain name will be canceled.
More info on this status can be found on: