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Why is my creditcard payment being rejected?

Our payment processor uses several methods to detect fraud. It is very likely that one of these systems is causing trouble during a payment.

Possible reasons for credit cards being rejected include:

  • The creditcard is from a different country than the IP from which the payment is being submitted.
  • The creditcard is from a country that is on a high risk list.
  • The creditcard is configured to now allow payments to a different country than your own.
  • The creditcard is configured to allow payments on a certain name, be sure to add the right contact details to your account.

In all cases our support department will be able to see why your payment is being rejected.

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