Online payment: The most common cause of an online payment not being processed is due to the payment not being finalized entirely. If an error occurs because iDeal is not available or the browser is closed too soon, the payment will not be sent to our account and your balance will not be increased.
Bank transfer: A bank transfer can take several days to complete. If some days have passed, please check the following things;
- Has the payment in your account been added to your list of payments?
- Did you include the correct description on the bank transfer?
If you suspect you did everything right, but your payment is still not received after a few days, please contact our support department and include a screenshot or copy of your bank transfer. We will check what happened and get back to you with the result.