Why is the payment not yet processed?
Online payment: The most common cause of an online payment not being processed is due to the payment not being finalized entirely. If an error occurs because iDeal is not available or the browser is closed too soon, the payment will not be sent to our account and your balance will not be increased.
Bank transfer: A bank transfer can take several days to complete. If some days have passed, please check the following things;
- Has the payment in then control panel been added to the list of payments?
- Was the correct description (payment reference ID) and exact amount used with the bank transfer?
In case the payment is not processed after a few days but all steps are taken correctly, please contact the support department and include a screenshot or copy of your bank transfer in order to further investigate.