Question

How to close the account and request a refund for the remaining balance.

Answer

In case the account does not contain any active products or DNS zones anymore, a request to close the account can be sent from the e-mail address which is connected to the Admin user in your reseller account and sent to sales@openprovider.com

Please include the following details in your email;

• Openprovider reseller ID

In case of outstanding balance*, please include:

• Bank Account Number
• Name of the account owner
• BIC number (in case of foreign bank-accounts)

*Please note that due to the manual processing of this request, an administrative fee of €25 will be charged for this transaction as stated in the general terms and conditions (article 12.16), which will be deducted from the available balance.

The balance refund payments are batch processed once every (following) month.

It is not possible to refund the outstanding balance to a credit card or PayPal account.