Knowledge Base

Check for answers to your questions by searching by keywords, or check categories below.

How to cancel Openprovider account and get balance refund?


How to close the account and request a refund for the remaining balance.


In case the account does not contain any active products or DNS zones anymore, a request to close the account can be sent to

Please include the following details in your email;

  • Openprovider reseller ID
  • Bank Account Number
  • Name of the account owner
  • BIC number (in case of foreign bank-accounts)
  • Openprovider reseller ID

Please note that due to the manual processing of this request, an administrative fee of €25 will be charged for this transaction as stated in the general terms and conditions (article 12.16), which will be deducted from the available balance.

It is not possible to refund the outstanding balance to a credit card or PayPal account.



Was this article helpful?
1 out of 2 found this helpful