Disputes and complaints about a domain name are primarily handled between the domain holder and his or her direct provider. If that is not possible for any reason, the complainant can contact the abuse department of Openprovider at firstname.lastname@example.org. We will contact our customer about the issue and ask him to solve it. If this does not succeed, we will escalate the complaint and cooperate to find a suitable solution.
In case of a formal court order, WIPO decision or similar decision, Openprovider will implement the decision on the domain name. This will be done within 5 days.